Job Opportunities

Tour Coordinator

Duties and responsibilities:

- Arrange travel for group and fit travelers from Japan.
- Maintain good communication with sales offices in Japan.
- Communicate with hotels, restaurants, events venues, bus company, etc. in US to coordinate trip arrangements.
- Book reservations for hotels, transportation, optional tours, and special events, etc.
- Data entry into system and maintain the tour cost and sales.
- Site visitation to the actual tour locations as needed.
- Other duties as assigned by supervisor /management.

Requirement:

- Ability to speak, read and write Japanese at a fluent level, and English business level is preferred.
- Be able to know the Japanese culture, and business practices.
- Proficient in PC, MS Excel and Word.
- Ability to interact, communicate and negotiate effectively.
- Great organizational and time management skill.
- Must have good common sense, fast learner and detail oriented.
- Available for overtime and business trip.

Experience:

- Previous hotel or travel-related experience desired.

Location:

Los Angeles

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
Technical Visit Coordinator

Duties and responsibilities:

- Arrange travel for group and fit travelers from Japan.
- Maintain good communication with sales offices in Japan.
- Researches possible Technical Visit opportunities, school programs, etc.
- Coordinate homestay program with homestay agencies.
- Negotiate and confirms Techinical Visit appointments & other school programs.
- Data entry into system and maintain the tour cost and sales.
- Site visitation to the actual tour locations as needed.
- Other duties as assigned by supervisor /management.

Requirement:

- Be able to know the Japanese culture, and business practices
- Proficient in PC, MS Excel and Word
- Ability to interact, communicate and negotiate effectively
- Great organizational and time management skill
- Must have good common sense, fast learner and detail oriented
- Available for overtime and business trip.

Experience:

- Previous hotel or travel-related experience desired.

Location:

Los Angeles

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
In-House Leisure Staff

Duties and responsibilities:

- Arrange travel for group and fit travelers from Japan.
- Maintain good communication with sales offices in Japan.
- Communicate with hotels, restaurants, events venues, bus company, etc. in US to coordinate trip arrangements.
- Book reservations for hotels, transportation, optional tours, and special events, etc.
- Data entry into system and maintain the tour cost and sales.
- Site visitation to the actual tour locationtions as needed.
- Other duties as assigned by supervisor /management.
- Understands market conditions to develop new tour ideas and new itinerary.
- Creates new tours in an employee's assigned city/destination.
- Observes, receives and otherwise obtains information from all relevant sources to provide accurate information and advices to maximize cost savings and provide a high degree of customer services.
- Negotiates with clients and suppliers.
- Calculate hotel rates for the customers.
- Set up system codes to operate itinerary.

Requirement:

- Ability to speak, read and write Japanese at a fluent level, and English business level is preferred.
- Proficient in PC, MS Excel and Word.
- Ability to interact, communicate and negotiate effectively.
- Great organizational and time management skill.
- Must have good common sense, fast learner and detail oriented.

Location:

Los Angeles

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
Customer Service

Duties and responsibilities:

- Issues and mails out Voucher for some Suppliers.
- Issues 2nd and past due invoices (determination and payment request of sales price and refund amount).
- Prepares itinerary and other documents for group guides and escorts.
- Assists group onsite operations when necessary (hotel check-in, restaurant assist, bus dispatch, etc.).
- Handles each accident at the time of occurrence and reports to Management.
- Makes modifications such as trip schedule changes (Delays, Return to Japan).
- Makes calls to Emergency Contacts in Japan.
- Manages irregular incidents such as flight delays, cancelations, and other irregularities under Management supervision.
- Reports to related agencies and suppliers in a timely manner.
- Answers questions from clients regarding various matters and inquiries, etc.
- Settles A/R as needed.
- Solves customer issues and complaints and makes summary report to superiors.
- Provides feedback and makes suggestions on solutions on issues and communicates with related internal departments for improvement.
- Provides feedback to related suppliers.
- Reports customer feedback to Management.
- Promotes on-tour sales and controls A/R for the sales.
- Controls guide service quality.

Requirement:

- Ability to speak, read and write Japanese at a fluent level, and English business level is preferred.
- Be able to know the Japanese culture, and business practices.
- Ability to interact, communicate and negotiate effectively.
- Great organizational and time management skill.
- Must have good common sense, fast learner and detail oriented.
- Proficient in PC, MS Excel and Word.

Location:

Los Angeles

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
Corporate Reservation Travel Agent

Duties and responsibilities:

- Handles reservations and ticketing for corporate clients by email or phone calls.
- Handles all elements of travel including and not limited to airfare, cars, hotels, airport parking, car service, visas, passports, etc.
- Observes, receives and otherwise obtains information from all relevant sources including all websites and GDS to provide accurate information and advises to maximize cost savings and providing the highest degree of customer services.
- Monitors online booking accounts, issues tickets, and assists with changes, request for new bookings or other issues.
- Understands and illustrates a working knowledge of both online booking tools; CONCUR and DEEM.
- Resolves all flight issues where a traveler is at risk due to weather delays, flight schedule changes, etc. to the meet customers' satisfaction.
- Answers questions from clients regarding invoices, refunds, credits, no show charges, etc.
- Distributes invoices and statements for on time payment.
- Helps with any guests' special requests for personal, or leisure travel purposes.
- Fully understands and acts upon our customer needs at all times.

Requirement:

- 3-5 years of Sabre System Experience.
- Detail oriented and accurate.
- Great organizational and time management skill.
- Knowledge of domestic travel.

Experience:

- 5+ years experience in the industry and especially for the corporate business.

Location:

Los Angeles, New Jersey

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
Travel Consultant for Sales & Marketing Department

Duties and responsibilities:

- Corresponds with clients and answers inquiries, provides suggestions and/or makes sales via web, email and phone calls.
- Assists walk-in customers.
- Conducts sales promotion activities such as calls to agencies, flyer promotion, advertisements on media and so forth.
- Provides various travel information to customers such as destination, fares and travel regulations.
- Assists with analyzing business potential of leisure markets.
- Handles reservations and ticketing for leisure customers by email or phone calls.
- Monitors online booking account issues ticket, and assist with changes, requests for new bookings or other issues.
- Resolves daily occurrences such as weather delays, flight changes re-issue hotel rate issues, etc.

Requirement:

- Ability to speak, read and write Japanese at a fluent level, and English business level is preferred.
- Be able to know the Japanese culture, and business practices.
- Proficient in PC, MS Excel and Word.
- Ability to interact, communicate and negotiate effectively.
- Great organizational and time management skill.
- Must have good common sense, fast learner and detail oriented.

Location:

San Francisco

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
Travel Consultant

Duties and responsibilities:

- Corresponds with clients and answer inquiries, provide suggestions and/or make sales via emails and phone calls.
- Makes travel arrangements such as hotels, transportation, Sunrise tours, JR Pass, Ghibli tickets, airfare, and cruises for agencies and corporate customers.
- Conducts sales promotion activities such as sales calls to agencies, flyer promotions, media advertisements and so forth, under supervision.
- Provides various travel information to customers such as destinations, fares and travel regulations.
- Assists with research and analysis of the business potential of leisure markets.
- Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
- Communicates well with vendors, clients and related parties within the organization.
- Uses good judgment in regular interaction with clients, vendors and related parties."

Requirement:

- English business level, and conversational Japanese is preferred.
- Be able to know the Japanese culture, and business practices.
- Proficient in PC, MS Excel and Word.
- Ability to interact, communicate and negotiate effectively.
- Great organizational and time management skill.
- Must have good common sense, fast learner and detail oriented.

Location:

New York

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com
Retail Staff

Duties and responsibilities:

- Handles reservations and ticketing for walk-in customers, by phone calls, or email.
- Handles all elements of travel including and not limited to airfare, cars, hotels, airport parking, car service, visas, passports, etc.
- Greet customers, handle reservations for retail customers.
- Observes, receives and otherwise obtains information from all relevant sources including websites and GDS to provide accurate information.
- Helps with any guest's special requests for personal, or leisure travel purposes. Fully understands and acts upon our customer needs at all times.
- Communicates well with vendors, clients and related parties within the organization.
- Monitors online booking account issues ticket, and assist with changes, requests for new bookings or other issues.
- Resolves daily occurrences such as weather delays, flight changes re-issue hotel rate issues, etc.
- Makes occasional sales calls and presentation with clients, vendors and related parties.

Requirement:

- Proficient in PC, MS Excel and Word, SABRE, GDS
- Ability to interact, communicate and negotiate effectively.
- Great organizational and time management skill.
- Must have good common sense, fast learner and detail oriented.
- Available weekends
- Bi-lingual - Japanese a plus.

Experience:

- Previous hotel or travel-related experience desired.
- Possesses 1+ year in travel industry, or equivalent skills

Location:

Honolulu, Hawaii

Contact:

JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com