Job Opportunities


Travel Consultant

Department: Business Travel

Duties and responsibilities:

Client Management
- Handles reservations and ticketing for corporate clients by email or phone calls.
- Handles all elements of travel including and not limited to airfare, cars, hotels, airport parking, car service, visas, passports, etc.
- Observes, receives and otherwise obtains information from all relevant sources including all websites and GDS to provide accurate information and advises to maximize cost savings and providing the highest degree of customer services.
- Monitors online booking accounts, issues tickets, and assists with changes, request for new bookings or other issues.
- Resolves all flight issues where a traveler is at risk due to weather delays, flight schedule changes, etc. to the meet customers' satisfaction.
- Uses good judgment in regular interactions with clients, vendors and related parties.
- Understands all Business Travel products and services along with how each works and affects each traveler and each corporate client.
- Answers questions from clients regarding invoices, refunds, credits, no show charges, etc.
 
Talent Management Knowledge
- Keeps up with travel technology and those that affect business travel.
- Able to present all products and services that are a part of business travel.
- Enters all activities and documents into SalesForce.com.
- Maintains high ethical standards in the work place.
- Understands corporate meetings and is able to identify opportunities within a potential client.
- Complies with all company policies and procedures.

Requirement:

- SABRE

Location: Remote

Contact: JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com

Travel Consultant

Department: Marketing & Revenue

Duties and responsibilities:

FIT Travel Arrangement & Sales
- Corresponds with clients and answer inquiries, provides suggestions and/or makes sales via emails and phone calls.
- Makes travel arrangements such as hotels, transportation, Sunrise tours, JR Pass, Ghibli tickets, air, cruise for agencies and corporate customers.
- Conducts sales promotion activities such as sales calls to agencies, flyer promotions, advertisements on media and so forth.
- Provides various travel information to customers such as destination, fares and travel regulations.
- Assists with research and analysis of business potential of leisure markets.
- Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
- Communicates well with vendors, clients and related parties within the organization.
- Uses judgment in regular interaction with clients, vendors and related parties.

Location: Remote/Hybrid

Contact: JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com

Marketing Manager

Department: Marketing & Revenue

Duties and responsibilities:

Social Media Marketing
- Improve marketing automation.
- Unify all current marketing activities in Pardot from the Business Travel, Meetings and Events, and Leisure channels (Japan Marketing Department)
- Work with event organizers to expand their audience by promoting activities and special events via live-steaming and post-event edited/repackaged video segments that engage audiences.
- Create digital advertising marketing plans and strategies to increase brand awareness, enrollment, donor/alumni engagement, and other key initiatives.
- Develop and implement functional tests for customized fields and objects, and maintain Customer Relationship Management (CRM) for daily usage.
- Connect the Salesforce CRM and Pardot
- Create and implement digital communications/marketing strategies on various communication channels (e.g. websites, social media, blogs, video, audio, e-marketing) that supports company’s strategic goals and key initiatives.
- Produce high quality, engaging, and visually interesting still photos, video images/videography, live content and edit post-event content for a variety of platforms.
- Identify target audiences and new marketing opportunities through the use of existing student information, traditional research, outside data sources, and partnerships with third-party research entities.
- Lead in the development, ideation and scheduling of social media content; manage a rich content and streaming calendar and social media guide.

Requirement:

- Salesforce Pardot certificate is preferred

Location: Remote/Hybrid

Contact: JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com

Outside Sales

Department: Meeting & Events

Duties and responsibilities:

Client Development
- Regularly works more than half the working time away from the office making personal sales calls at customer sites.
- Conducts marketing research for potential clients and develops new corporate business.
- Produces and distributes sales materials, including flyers and emails to clients.
- Conducts Group and Leisure sales activities and tour escorts.
- Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
- Participates in sales and marketing activities.
- Understands own function from a bigger, organizational perspective, and its impact on daily activities.
 
Client Management
- Meets with key customers to build and maintain strong relationships.
- Provides phone and e-mail communications with clients to maintain business.
- Resolves escalated customer service issues.
- Fully understands and acts upon our customer needs at all times.
- Maintains strong ties with clients and related parties.
 
Meeting, Incentive and Event Management
- Develops, manages and delivers client reporting requirements.
- Analyzes and reviews clients' cost performance with clients and identifies potential savings.
- Provides cutting-edge technology such as a registration system.
- Negotiates with suppliers or vendors for better rates by collaborating with C&RM.
- Conducts risk management

Location: Remote

Contact: JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com