Department:
Business Travel
Duties and responsibilities:
Client Management
- Handles reservations and ticketing for corporate clients by email or phone calls.
- Handles all elements of travel including and not limited to airfare, cars, hotels, airport parking, car service, visas, passports, etc.
- Observes, receives and otherwise obtains information from all relevant sources including all websites and GDS to provide accurate information and advises to maximize cost savings and providing the highest degree of customer services.
- Monitors online booking accounts, issues tickets, and assists with changes, request for new bookings or other issues.
- Resolves all flight issues where a traveler is at risk due to weather delays, flight schedule changes, etc. to the meet customers' satisfaction.
- Uses good judgment in regular interactions with clients, vendors and related parties.
- Understands all Business Travel products and services along with how each works and affects each traveler and each corporate client.
- Answers questions from clients regarding invoices, refunds, credits, no show charges, etc.
Talent Management Knowledge
- Keeps up with travel technology and those that affect business travel.
- Able to present all products and services that are a part of business travel.
- Enters all activities and documents into SalesForce.com.
- Maintains high ethical standards in the work place.
- Understands corporate meetings and is able to identify opportunities within a potential client.
- Complies with all company policies and procedures.
Requirement:
- SABRE
Location:
Remote
Contact:
JTB Americas, Ltd. / Human Resources & General Affairs
hr@jtbamericas.com