Due to system maintenance, the final deadline for online orders has been changed to Wednesday,
September 27, 9:00 p.m Western Time (7:00 p.m. Honolulu Time the same day).
Due to the high volume of inquiries, we are currently receiving, it is taking a little while for orders
to be completed.
Please start placing an order at your earliest convenience.
We accept online purchasing only and there will be no "Walk in" or "Pick up" service.
The maintenance is scheduled to be completed on Tuesday, October 3. The new prices will be available for purchase on that day.

1. Date of the revised prices of the JAPAN RAIL PASS

The price of Japan Rail pass will be revised from Sunday, October 1, 2023 (U.S. time).
Please refer to the following for the details on the expansion of the product lineup.

2. Expansion of products

1) Sale of a special “[ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket”
We will start selling a special “[ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket” (hereinafter “NOZOMI MIZUHO Ticket”) for JAPAN RAIL PASS holders. This ticket can be used for “NOZOMI” trains that run on the Tokaido and Sanyo Shinkansen Lines and “MIZUHO” trains that run on the Sanyo and Kyushu Shinkansen Lines (hereinafter “NOZOMI, etc.”). Please purchase one “NOZOMI MIZUHO Ticket” per use of NOZOMI, etc.

2) Discounts on the use of tourist facilities in Japan
Starting from October 1, 2023, major tourist facilities in Japan are planning to offer discounts and other services to JAPAN RAIL PASS holder.
Details will be updated on the website as soon as they become available.

Due to the high volume of orders, if your departure date to Japan is within 7 days, unfortunately
we cannot process your order at this time.

Orders could take longer time for us to process and ship out than usual. Thank you for your understanding.

Please make sure to place an order with your name matching with your passport.
You must enter full name with full middle name.
After you place an order, you will receive the email to finalize that ordered full name matching on your passport. Once you have reconfirmed, please reply to us immediately.
Your exchange voucher will be sent out by FedEx soon.

Please do not cut off the customer and exchange part of the JR Pass voucher that will be sent to you.
(Please note that if the customer or exchange part on the voucher is cut off, it cannot be exchanged in Japan.)

* Frequently Asked Questions *
Q. What is “Start to use pass from” in the order?
A. The date you want to start using the pass from. This can be changed at the time of exchange the voucher in Japan.
You can select tentative date as long as it is within 3 months from today.

Q. How much is shipping fee?
A. Overnight shipping: $30 ($35 for Hawaii/Alaska) and 2 days shipping: $20 ($25 for Hawaii/Alaska)
Please select overnight shipping if you are departing within 20 days from today.

Q. What is the process?
A. After JR pass order submission, you will receive an email from JTB. Please reply to us with your reconfirmation of full name matching on your passport immediately.
Currently, we ship out on Monday, Wednesday, and Friday at 10am(PT).
Confirmed orders after 10am on shipping day will be shipped on next shipping day.
Please note that it may take longer time to process and ship out due to high volume of orders.

If you have any questions, please reach out to reservation@jtbusa.com or call 800-700-1540.