Due to the high volume of orders, if your departure date to Japan is within 7 days, unfortunately
we cannot process your order at this time.

Orders could take longer time for us to process and ship out than usual. Thank you for your understanding.

Please make sure to place an order with your name matching with your passport.
You must enter full name with full middle name.
After you place an order, we will email you to send us passport picture to confirm your name, validity and nationality.

Please do not cut off the customer and exchange part of the JR Pass voucher that will be sent to you.
(Please note that if the customer or exchange part on the voucher is cut off, it cannot be exchanged in Japan.)

* Frequently Asked Questions *
Q. What is “Start to use pass from” in the order?
A. The date you want to start using the pass from. This can be changed at the time of exchange the voucher in Japan.
You can select tentative date as long as it is within 3 months from today.

Q. How much is shipping fee?
A. Overnight shipping: $30 ($35 for Hawaii/Alaska) and 2 days shipping: $20 ($25 for Hawaii/Alaska)
Please select overnight shipping if you are departing within 20 days from today.

Q. What is the process?
A. After JR pass order submission, you will receive an email from JTB. Please reply with mentioned documents.
Once documents are confirmed, your order will be processed.
Currently, we ship out on Monday, Wednesday, and Friday at 10am(PT).
Confirmed orders after 10am on shipping day will be shipped on next shipping day.
Please note that it may take longer time to process and ship out due to high volume of orders.

If you have any questions, please reach out to reservation@jtbusa.com