Until day prior to tour
The tickets for the Shinkansen and the final itinerary will be sent to the designated pick-up location.
<<About Ticket Pick-up:>>
Tickets and the final itinerary may be picked up at either (1) a hotel designated for ticket and itinerary delivery, or (2) Tokyo City i. The designated Shinkansen may not be changed at the pick-up location.
(1) If Hotel designated for ticket and itinerary delivery is selected:
Tickets will be sent by the day prior to tour departure. When booking, please enter the hotel's official name, address (all including postal code, prefecture, city, area number, etc.), and the name used for the hotel booking. Please be aware that service will not be possible if there are any errors in the information provided.
Please note that service to private residences or private lodgings (minpaku) is not available. Thank you for your understanding.
(2) If Tokyo City i is selected:
Please go to Tokyo City i and pick up the tickets on your own by the day prior to tour departure.
Pick-up at Tokyo City i is possible starting from 3 days before the tour departure date until the day prior to departure.
*However, pick-up is not available on the day of booking and the day after booking (business days only).
Tokyo City i (Tourist Information Center)
https://en.tokyocity-i.jp/about/access/
Address: B1F KITTE JP Tower, 2-7-2 Marunouchi, Chiyoda-ku, Tokyo
Open Hours: 8:00 - 20:00
Closed Days: The last Sunday of June every year. Facility may be closed without notice due to sudden changes. For more details, please check the website.
*Pick-up is not available at Tokyo City i outside of open hours.
*We will not be held responsible if the customer is late for the Shinkansen as a result of not being able to conduct pick-up during open hours.
*Tickets cannot be issued or changed at Tokyo City i.