Unused JR Pass Vouchers are refundable within one year from the original issue date.
The physical voucher issued must be returned to the original issuing agency to process the refund.
(Shipping fee is non-refundable)
<< Refund Policy>>
For JR Pass orders placed On/Before March 8th, 2020
US Departure date: On/Before April 30, 2020 ---- 100% Refund of JR Pass*
*Must submit proof of departure date to JTB USA
For JR Pass orders placed On/After March 9, 2020 - Original Refund Policy will apply.
***JR Pass Refund will take 2-4 weeks to process.
***New Orders for JR Pass: Shipping will take 2 weeks from your order date.
(Our office in Los Angeles has been temporally closed due to the situation. We kindly ask customers if its possible to send us the returns and refunds after 04/19 due to the volume of returns)
(Refunds for JR pass are possible within 1 year of the issue date found on your physical voucher, if you would like to wait before shipping the voucher back to us)